Here's some Frequently Asked Questions! if these dont answer your question please feel free to e-mail me at [email protected] <3
How long do orders take to ship?
This timeframe changes depending on the time of year. I will update it frequently. This DOES NOT include HOLIDAY CUTOFFS from Nov-Dec & in April. Please see the blurb below for Holiday Cutoff Info. The most current processing timeframe is as follows:
As of right now, orders placed on or after 8/1/24, I am operating at a 2-4 week turnaround. 4 weeks is in busy circumstances and not the usual. 2 weeks isnt necessarily the minumum either, it could be shipped sooner. Please try to remember that when you decide to support a small handmade business that you're also supporting someones art & getting a completely one of a kind piece, this also takes time. I am a one woman show so every part of your order is handled by me personally and that takes time. Your orders & patience with my process mean the world to me! I promise your pieces will be worth the wait!
HOLIDAY CUTOFF
The official cutoff date for this Holiday Season is 11/20/24. All orders placed on or before 11/20 will have guaranteed shipping to your door by 12/24/2024. The shop never closed & I will be accepting orders all year round, but any order places after 11/20 absolutely cannot be guaranteed. NO EXCEPTIONS. I will work my buns off to get extras out as I do every year but cannot guarantee that. Since this date falls before Black Friday/Cyber Monday I will be running these sales early so everyone gets a chance at holiday sales for your gift giving. I cant tell you how much it means to me that you think of PinkGem when you want to give a loved one a gift.
Whats the best way to wash my PinkGem?
I use Fiber Reactive Procion Dyes as well as quality pre-treatments that open the fabric's fibers to accepting my bright and saturated dyes. This is all a lot of technical terms to say that the pre-treatments & dyes that I use are brilliant AND permanent which makes them hard to fade! This does not mean that you shouldn't treat your dyes with care though. The gentlest way to wash and ensure that your piece stays colorful forever is to machine wash in cold water & hang dry when necessary. If not low heat on your dryer is absolutely fine as well!
Is there a size chart?
Yes! But not a universal chart since I source my blanks for many different companies. I am in the process of updating each individual item listing with its own personal size chart. Check item descriptions for size chart info!
Is there a place with all colorways available to browse through?
YESSSS. Please check out my Colorway Library!
Whats your return policy?
I am almost 100% Made to Order business which means I make each individual piece as it is ordered (unless otherwise stated). Each piece is a custom and one of a kind. Because of the nature of my business ALL SALES ARE FINAL. If you feel you have an issue with your order or a mistake was made you can email me within 7 days of receiving your package at [email protected]
Do you accept custom orders outside of what is listed on your website?
YES! I love making customs. Hit me up!
Do you accept wholesale orders?
Yes but not for every piece that I carry. I accept wholesale orders on a case to case basis. If you'd like to inquire about a wholesale order you can email me at [email protected]
What happens if my package is lost or stolen?
If you need help with tracking information I am more than happy to help. But I am NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.
ask me anything else -> [email protected]
love you guys